Delivery Information and Returns
In these increasingly challenging times you want a supplier that can offer even more. More choice, more value, more experience all combined with a great delivery service. That’s why at Slingsby we don’t do gimmicks, just great value and fantastic service. A format that has endured for over 125 years and ensures that our customers can rely on the certainty of 100% satisfaction every time they order. Remember - We're your workplace partner!
During this difficult time, Slingsby are working hard to ensure wherever you are located, you get your order as soon as possible.
*Please note that due to the increased safety measures implemented in our warehouse, we cannot guarantee that stocked orders in the UK will be delivered next working day. Our delivery services are also experiencing delays due to the ongoing situation regarding COVID-19.
Our next working day delivery service applies to UK orders for stocked lines placed before 3pm BST, Monday to Friday (excluding Bank Holidays). Non UK mainland, Northern Ireland and remote area deliveries including Scottish Highlands and Island locations are excluded from the next working day delivery* service.*
Please confirm to us that your place of delivery will open and able to receive your order. Otherwise please advise us of any delivery address change or restrictions that may apply.
Our prices include FREE delivery to all UK mainland destinations on orders over £50 (extra charges may apply to Northern Ireland, Scottish Highlands and offshore islands), except on a limited number of items which, due to their characteristics are carriage extra. These items or deliveries to other non mainland addresses maybe subject to additional charges which will be highlighted during the checkout process. Additional delivery charges may apply for Non UK Mainland Destinations. Postcodes/Areas that charge include: BT, GY, HS, IM, AB, IV, JE, KA27 & 28, KW1-17, PA20, PA36-80, PA50, PH19-50, PO30-41 (Isle of Wight). TR21-TR25 and ZE
Please note that orders under £50 will be subject to a nominal £5.99 delivery charge.
*Please refer to the "Delivery and COVID-19" tab for our latest updates on Next Working Day Deliveries* Since we launched next working day delivery on all stock lines, we’ve been working tirelessly to bring you an even wider choice of product available for immediate delivery. Next Day Delivery relates to next working day and is our usual service for all orders placed before 3pm (Mon-Fri, excluding Bank Holidays) on stocked lines. Non UK mainland, Northern Ireland and remote area deliveries including Scottish Highlands and Island locations are excluded from the Next Working Day Delivery* service and may be subject to additional carriage charges. Other premium delivery services such as weekend or morning deliveries are also available subject to an additional cost. Please enquire at the time of ordering. Additional delivery charges may apply for Non UK Mainland Destinations. Postcodes/Areas that charge include: BT, GY, HS, IM, AB, IV, JE, KA27 & 28, KW1-17, PA20, PA36-80, PA50, PH19-50, PO30-41 (Isle of Wight). TR21-TR25 and ZE. Also please note while we try and ensure all of our Next Working Day Deliveries arrive on time, we cannot 100% guarantee this due to external factors that are out of our control.
Non-stocked products will be indicated by an approximate lead time on the Product Pages, and delivery will be from our External Warehouse. Please note that while these lead times are accurate at the point of purchase, there can be delays based on external factors such as couriers and high customer demand. If your order is a mixture of both Stocked and Non-Stocked products, your order may be fulfilled in multiple deliveries.
If you are not satisfied with your purchase or an item is damaged, please contact our Customer Service team as soon as possible on 0800 294 4440 or email email@example.com and we'll get back to you in due course.
Please note that if your product was highlighted as a made to order / non-returnable item, unfortunately it is non-returnable.
Please note that due to the UK's departure from the EU, Slingsby are no longer able to offer returns on goods delivered to the Republic of Ireland. This is due to the additional customs and declaration charges incurred at port.
Our prices include free delivery to all mainland Republic of Ireland destinations on orders over €100 (extra charges may apply to offshore islands), except on a limited number of items which, due to their characteristics are carriage extra. These items or deliveries to other non-mainland addresses may be subject to additional charges, which will be highlighted during the checkout process.
Orders under €100 (excluding VAT) are subject to a handling fee of €6.50.
We also reserve the right to apply a €10 customs document charge on all orders being delivered to the Republic of Ireland.
All Slingsby deliveries to the Republic of Ireland benefit from Delivery Duty Paid (DDP), with a minimum 10 working day delivery lead time on stocked products destined for mainland Republic of Ireland addresses. Deliveries are scheduled for Monday-Friday (excluding Bank Holidays).