Delivery Information and Returns
In these increasingly challenging times you want a supplier that can offer even more. More choice, more value, more experience all combined with a great delivery service. That’s why at Slingsby we don’t do gimmicks, just great value and fantastic service. A format that has endured for over 125 years and ensures that our customers can rely on the certainty of 100% satisfaction every time they order. Remember - We're your workplace partner!
During this difficult time, Slingsby are working hard to ensure wherever you are located, you get your order as soon as possible.
*Please note that due to the increased safety measures implemented in our warehouse, we cannot guarantee that stocked orders will be delivered next day. Our delivery services are also experiencing delays due to the ongoing situation regarding COVID-19.*
Please confirm to us that your place of delivery will open and able to receive your order. Otherwise please advise us of any delivery address change or restrictions that may apply.
Our prices include FREE delivery to all UK mainland destinations on orders over £40 (extra charges may apply to Northern Ireland, Scottish Highlands and offshore islands), except on a limited number of items which, due to their characteristics are carriage extra. These items or deliveries to other non mainland addresses maybe subject to additional charges which will be highlighted during the checkout procedure. Additional delivery charges may apply for Non UK Mainland Destinations. Postcodes/Areas that charge include: HS, KA27 & 28, KW1-17, ZE, IV, PH19-50, PA20, PA36-80, PA50, GY, JE, IM, BT, TR21-TR25 and PO30-41 (Isle of Wight).
Please note that orders under £40 will be subject to a nominal £4.75 delivery charge.
*Please refer to the "Delivery and COVID-19" tab for our latest updates on Next Day Deliveries*
Since we launched next day delivery on all stock lines, we’ve been working tirelessly to bring you an even wider choice of product available for immediate delivery. Next Day Delivery relates to next working day and is our usual service for all orders placed before 3.30pm on stocked lines.
Non UK mainland, Northern Ireland and remote area deliveries including Scottish Highlands and Island locations are excluded from the Next Day Delivery* service and may be subject to additional carriage charges. Other premium delivery services such as weekend or morning deliveries are also available subject to an additional cost. Please enquire at the time of ordering. Additional delivery charges may apply for Non UK Mainland Destinations. Postcodes/Areas that charge include: HS, KA27 & 28, KW1-17, ZE, IV, PH19-50, PA20, PA36-80, PA50, GY, JE, IM, BT, TR21-TR25 and PO30-41 (Isle of Wight).
Also please note while we try an ensure all of our Next Day Deliveries arrive on time, we cannot 100% gurantee this due external factors that are out of our control.
Non-stocked Lines will be indicated by an approximate lead time on the Product Page, where they will be delivered from our External Warehouse. Please note that while these lead times are accurate at the point of purchase, there can be delays based on external factors such as couriers and high customer demand. If your order is a mixture of both Stocked and Non-Stocked Lines, your order may be fulfilled in mulitple deliveries.
If you are not satified with your purchase or an item is damaged, please contact our Customer Service team as soon as possible on 0800 294 4440 or email firstname.lastname@example.org and we'll get back to you in due course.
Please note that if your product was made to order, unfortunately it is non-returnable.
Please note that due to the UK's departure from the EU, Slingsby are no longer able to offer returns on goods delivered to the Republic of Ireland. This is due to the additional customs and declaration charges incurred at port.
Our prices include free delivery to all mainland ROI destinations on orders over €100 (extra charges may apply to offshore islands), except on a limited number of items which, due to their characteristics are carriage extra. These items or deliveries to other non mainland addresses maybe subject to additional charges which will be highlighted during the checkout procedure.
We reserve the right to apply a €6.50 delivery charge on orders of €100 and under excluding VAT.
We also reserve the right to apply a €10 customs charge on all orders being delivered to the Republic of Ireland.
Rapid Delivery relates to delivery within five working days in and around the Dublin area, and within seven working days to any other location. This is our usual service for all ROI orders placed before 3:30pm on stocked lines destined for mainland ROI destinations.
Weekend or morning deliveries are also available subject to an additional cost. Please enquire at the time of ordering using our enquiry form or call 1850 200 633.